Privacy Statement
This Privacy Policy explains how we collect, use, store and protect personal information when you use our online casino and sportsbook services in Canada. We take privacy seriously and aim to be clear about what data we handle, why we need it and how you can manage your information.
Types of data we collect
Personal data
When you register an account or contact support we collect information that identifies you, such as your name, date of birth, email address, phone number and billing address. We may also collect verification documents when required to confirm identity, age or payment details.
Technical data
We collect device and connection information to operate the service securely and reliably. This includes IP address, device type, browser type, operating system, location data inferred from your connection and log files about your activity on the site.
Transactional data
We record details of deposits, withdrawals, wagers, bet history, bonus activity and any disputes or support requests related to your account. Payment method details are collected as needed to process transactions, subject to the rules of those payment providers.
How we use information
Your information is used to create and manage your account, process payments, verify identity, prevent fraud, comply with legal requirements, and provide customer support. We also use data to improve site functionality, detect abuse, and personalise certain non-promotional features such as game suggestions and account settings.
Data protection practices
We store data on secure servers and use industry-standard administrative, technical and physical measures to protect information against unauthorised access and misuse. Access to personal data is limited to employees and contractors who need it to perform services. While we strive to protect data, no method of transmission or storage is completely risk-free.
Cookies and tracking technologies
We use cookies and similar technologies to support login sessions, remember preferences, measure site performance and deliver basic personalised features. Third-party analytics and advertising partners may also set cookies. You can manage cookie settings in your browser, though this may affect site functionality.
User rights
If you are a user in Canada you have rights to access and request correction of your personal data. You may also request restriction of processing or deletion of your account information where applicable. Requests will be handled in accordance with applicable laws and the operational needs of our service.
Access, correction and deletion of data
To review, correct or request deletion of your personal information, contact our support team. We will verify your identity before making changes. In some cases we may retain certain records for legitimate business or legal purposes even after an account is closed.
Information sharing and third parties
We may share information with payment processors, service providers, fraud prevention partners and legal authorities when required. We do not sell personal data. Third parties that process data on our behalf act only under our instructions and are expected to maintain appropriate safeguards.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on this page with an updated effective date. If you have questions about this policy, please contact [email protected].