Contact Us
Need help? Our support team is available to assist with account questions, verification, deposits and withdrawals, technical issues, or general feedback. Reach out by live chat, email, or phone for quick, practical answers. We can help with payments, security checks, bonus or promo queries, and responsible gambling tools. Response times vary by channel; account and payment requests are prioritised for faster handling.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email for account and payment queries) |
| General enquiries | [email protected] (billing, promotions and general info; Mon-Fri responses) |
| Affiliate enquiries | [email protected] (partnerships, commission reports and creatives) |
| Phone | +1 416 582 4031 (support line, 09:00-22:00 ET) |
| Working hours | Live chat 24/7; email responses typically Mon-Fri, 09:00-18:00 ET |
Email assistance
Email is the preferred way to reach us for detailed requests, account issues, or when you need to send documents. Please use [email protected] and include a clear subject line, your account ID, and up-to-date contact details so we can respond quickly. Providing attachments and a concise description of the problem helps avoid delays and speeds up resolution.
Submit your enquiry
Response Time
Our support team aims to respond to most inquiries within one business day. Simple requests like account questions or payment checks are usually handled quickly. More complex issues, such as security investigations or identity verification, can take longer and may require extra documentation or internal review. We appreciate your patience while we work to resolve your request.
Feedback
We'd love to hear from you about your experience at Oroplay. Share feedback, suggestions or ideas to improve the site, features and promotions. Our team reviews every message carefully and uses your input to refine the service and user experience. Send thoughts via live chat or [email protected], and help us shape a smoother, clearer casino and sportsbook experience for Canadian players.